Rebates

If you are referred by your GP or psychiatrist you can access medicare rebates under a mental health care plan, an eating disorders plan, or a chronic disease management plan. For more information on your entitlements under the Better Access initiative, please visit the following website: https://www.health.gov.au/our-work/better-access-initiative#who-can-access-better-access-rebates

Medicare rebates can be processed at time of payment. Please allow 48 hours for this to appear in your account.

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We are unable to process rebates through private health insurance through our systems, however, this can be organised with you insurer with a receipt we can provide after payment.

Cancellations

If you are unable to attend your appointment please provide as much notice as possible. 

Please note that if a session is cancelled within 24 hours (business days only) and we are unable to fill your appointment you will be charged the full session amount. For 48 hours notice the cancellation fee is 50% of the full session fee.

If you would still like to attend your appointment but are unable to attend in person, please contact us to arrange a telephone or videoconference consultation.